Terms & Conditions

These Terms and Conditions govern your use of the Tessera Works website and the engagement of our consulting services. By accessing our website or entering into a consulting arrangement with us, you indicate that you have read and understood these terms.

If you have any questions about these terms, please contact us at [email protected] before proceeding.

1. About Tessera Works

Tessera Works is a consulting firm registered in Malaysia, operating from Unit 18-02, Q Sentral, 2A Jalan Stesen Sentral 2, 50470 Kuala Lumpur. We provide digital transformation advisory services to organisations across Malaysia and the wider region.

2. Use of This Website

This website is provided for informational purposes. You are welcome to browse, read, and share content from this site, provided that you do so for lawful purposes and do not misrepresent the source of the material.

You agree not to:

• Use automated means to access or copy this website's content without our written permission
• Attempt to interfere with the normal functioning of the website or its underlying infrastructure
• Use this website in any manner that could damage the reputation of Tessera Works or mislead others
• Submit false or misleading information through any contact forms on this site

3. Consulting Engagements

The terms specific to each consulting engagement — including scope, deliverables, timeline, and fees — are set out in a written Statement of Work or equivalent document agreed between Tessera Works and the client prior to commencement of work.

These general Terms and Conditions apply alongside any such engagement-specific document. Where there is a conflict, the engagement-specific document takes precedence.

3.1 Scope of Services

We endeavour to be clear and specific about what each engagement includes. Work that falls outside the agreed scope may require a separate arrangement or a formal change to the existing one. We will always discuss this with you before proceeding with out-of-scope work.

3.2 Client Responsibilities

Successful outcomes from our engagements typically depend on your active participation. This includes providing timely access to relevant personnel, systems, and documentation, and making reasonable internal decisions within agreed timeframes. We will work with you to keep things moving, and we ask for the same in return.

3.3 Independence

Tessera Works operates independently and does not accept referral fees, commissions, or other forms of compensation from technology vendors or third-party service providers in connection with our advisory services. Our recommendations reflect our honest assessment of what we believe is most appropriate for your context.

4. Fees and Payment

Fees for each engagement are set out in the relevant Statement of Work or proposal document. Unless otherwise agreed in writing:

• Invoices are issued in Malaysian Ringgit (MYR)
• Payment terms are net 30 days from date of invoice
• Late payments may be subject to a reasonable administration charge, which will be communicated in advance
• All fees are exclusive of any applicable taxes unless stated otherwise

5. Intellectual Property

5.1 Deliverables

Unless otherwise agreed in the engagement document, written deliverables produced by Tessera Works as part of a consulting engagement become the property of the client upon receipt of full payment. We retain the right to use anonymised descriptions of the engagement for our own business development purposes.

5.2 Website Content

All content on this website — including text, graphics, the Tessera Works name and visual identity — is the property of Tessera Works and may not be reproduced, distributed, or used commercially without our prior written consent.

5.3 Pre-existing Materials

Materials, methods, and frameworks that Tessera Works brings to an engagement and which existed independently of it remain the intellectual property of Tessera Works. We may make these available to clients for use within their own organisations, as appropriate.

6. Confidentiality

Both parties agree to treat as confidential any non-public information shared in the course of an engagement. We will not share information about your organisation with third parties without your consent, except where required by law or with the involvement of subcontractors operating under equivalent confidentiality obligations.

We ask that clients similarly treat as confidential any Tessera Works methodologies, pricing arrangements, or internal materials shared in the course of working together.

7. Limitation of Liability

Our advice and recommendations are provided in good faith, based on the information available to us and our professional judgement. We do not accept liability for decisions made by clients on the basis of our advice, or for outcomes that depend on factors outside our reasonable control.

To the extent permitted by applicable Malaysian law, our aggregate liability in connection with any engagement is limited to the fees paid for that engagement. We do not accept liability for indirect, consequential, or speculative losses.

8. Termination

Either party may terminate a consulting engagement by giving written notice as specified in the relevant engagement document. Where no such notice period is specified, reasonable notice is expected. Fees for work completed up to the point of termination remain payable.

We reserve the right to terminate an engagement with immediate effect if a client acts in a manner that is unlawful, persistently disruptive, or fundamentally inconsistent with the agreed scope of work.

9. Governing Law

These Terms and Conditions are governed by the laws of Malaysia. Any disputes arising from these terms or from a consulting engagement will be subject to the jurisdiction of the courts of Malaysia, unless the parties agree in writing to an alternative dispute resolution mechanism.

10. Changes to These Terms

We may update these Terms and Conditions from time to time. When we do, we will revise the date at the top of this page. Continued use of our website or engagement of our services after any such update constitutes your acceptance of the revised terms.

11. Contact

If you have questions about these terms, or if you would like to discuss any aspect of a proposed or existing engagement, please reach us at:

• Email: [email protected]
• Phone: +60 3-2276 8539
• Address: Unit 18-02, Q Sentral, 2A Jalan Stesen Sentral 2, 50470 Kuala Lumpur, Malaysia